Troubleshooting¶

A block shows an error instead of a plot¶

An upload fails or hangs¶

A remote directory is empty or stale¶

I cannot see an item somebody sent me¶

The API returns 401 or 403¶

Reporting a bug usefully¶

Include: your instance's version, the refcode, what you did, what you expected, and what happened — plus the browser console output if the UI misbehaved. Report to your administrator first; they will escalate upstream if it is not local.